Store Policies

General policy:
"The Jule Box" (Jules), is not responsible for lost, damaged or stolen items via USPS. Nor am I responsible for any manufacturer defects of any products listed. Delivery confirmation is included (to protect both parties, paid for by customer), although insurance is not included it is available upon request from buyer for an additional charge to buyer. Please request it during your transaction if not, request must be made directly after placing your order via email. Sales are for U.S. and International buyers. International buyers MUST know that after making your purchase, it will take just a little longer to ship off your package and the cost varies a lot per country. Email me for details. (jannaviles@gmail.com)
Every order will receive a separate invoice that will reflect the shipping and delivery confirmation fees for your package and will be due upon receipt. Reminders are send every 2 days. (Although I really don't want to do that) Your invoice will be sent to the email address connected to your paypal account within 24-48 hours after order is placed..(unless your order is a pre-order, see sale posts for that info and dates)..so check that email.

I do my best to offer the best customer service that I can and will always be determined to go the extra mile as long as I can physically and emotionally. If you have a question, please let me know.
Thank you! Have a great day! Jules,
"The Jule Box"
~~Policy revised on January 15, 2013~~

Breakdown of the above:


Manufacturer or item defects: I am not responsible for defects found on your items, I check and double check everything, if there is a lace or laces that is tattered or has a hole, I won't sell it to you, I will clear another section that is in better condition so you have the best pieces. If there is a typo on a stamp or in a book or paper pad for example, I am not responsible and you will have to contact that company. But be aware they may not cover you since you purchased from a small retailer. Let them know is was a licensed shop. I do inspect every item that comes to my door before I post them for sale and if there is a problem it stops at me and I call the company, but I am human and can make mistakes.

Packaging and Misc fees: I package everything that leaves my home in a very caring way using bubble wrap, tissue, cardboard for extra stability, plastic bags. I use the best quality packaging I can find but still recycle what I can to help our planet. Although I pay for envelopes, tissue, bubble wrap, packaging tape, plastic self adhering bags, I do not charge extra for it to regain 100%. I do however have a small misc charge added to your shipping invoice, for example, for a flat rate package that may cost me $4.95, I add the cost of delivery confirmation which the post office charges and if the total is $5.75, I will submit a $6 shipping fee to you...the difference is the misc that goes towards the supplies I use in the packaging.  I almost always add writing on the package, "Please handle with care" or "Do not Bend!!" Because I want your package to arrive intact and unharmed by the bullies of the postal service! :)

I Ship to:  All U.S. and International customers!  Shipping times and prices vary for the two. With International customers, it will take me longer to email you your shipping invoice and/or your package because of some extra steps I take to get the shipping quotes to you. Also with International customers, I am not responsible if you do not receive your package as most countries do not scan the customs code in. I will enter the customs code # in with the "shipped notification" email I send once I ship your package. Most likely though, you will only be able to track it until it leaves the US, after that, if your country does not scan them in, no one will know where it is until it comes to your door. There is a separate fee for insurance and/or express mail....or anything else other than the shipping and delivery confirmation which is available upon request and paid for by the customer. For US customers, once you've paid for the shipping invoice I will generate a shipping label from Paypal which will automatically email you a shipped notice and tracking # to follow your package. I also use stamps.com which is a mailing service I use to mail out International first class mail, (Strange that I can't use that option through paypal:(...oh well)  I will make sure to enter your email address while I generate a shipping label so you can receive a shipped notice by email from stamps.com.
I reserve the right to refuse service to anyone.

"Why didn't the shipping fees show up when I checked out?"
Shipping is separate:
When I first started posting items for sale on my blog, I had flat prices that was the price of the item and shipping fees all together, but then it got complicated when my shop grew and people were ordering multiple things from it, which made it confusing to have to adjust and bill them again for the difference since they had paid for some shipping with what was in the price of one of the items...so I went to Paypal to see about having those fees added....couldn't figure it out because I had to "enter my own fees"...which I thought was my guessing what shipping would be...I'm not gonna guess it!! I wouldn't want to be billed a shipping fee that came from a guess! So, going to the usps site and finding the charts, learning what 1st class and what priority flat rate shipping was and international 1st class and priority....all that stuff, lead me to get my own scale and printing off price charts every year (since shipping fees goes up every January) and started to find that this process was easier and most importantly, more accurate!! Why would I charge you $10 for a $6 package?? I hate shipping fees and I hate when I want to purchase something online and knowing that what I ordered will fit in a flat rate envelope for $5 and I'm being charged $8 or $9 for it!! Seriously??   So, I figured the best way to make it better all the way around was to make the extra effort for you guys, so again, what happens is that when an order comes in I will get it all gathered and packaged then weigh it, I look what category it fits in and the cheapest way to go and bill that to you the customer! That to me is customer service and that's what I do for you! :)

Shipping fees:  All packages will be charged a shipping fee which will be billed/invoiced separately. My process is this: I receive an email of your order, I will the majority of the time email you to let you know I received it and then begin to gather everything. Once I package your items, I will weigh the package (using a scale) and for accuracy, I estimate the shipping costs going by weight from the usps charts. I add on the delivery confirm and round that off to the nearest .50 cents to $1 (which is the misc fee that I mentioned above and then goes towards the supplies I used to package your goodies) and email you the invoice to cover the package to your email address that is linked to your paypal account use to pay for your order. If there is a different email address you would rather I email your invoice to, you must let me know ASAP by either adding that to the note section in the paypal transaction or email me. I do my best to invoice you the most accurate fee using 1st class or priority flat rate mailing. This is my process!
New USPS price increases come every January.


Custom orders: I can pr-order almost anything. The products that are mostly available are the newest releases (you can find those at CHA preview videos on youtube or individual paper company websites). I have had in the past, a person ask me for an item, I ordered them and when I contacted that person, they had already purchased that item elsewhere, I will no longer try to do a custom order for that person. So make sure you keep your emails of what you've asked for to refer back to them. I have had someone else contact me about wanting a kit that was sold out. They asked me if I will have more because they "really wanted one". I started my list of those interested and began to order the items....when I had the kits ready and contacted her, she never answered me back about it....I tried to contact her through youtube and email, I even looked for her on FB!! and never got a response. I will not ever make a kit unless an invoice has been paid. I say all this to say, if you want something ordered, please be serious and don't make me do all the footwork for nothing. I LOVE working for you, but not like this!!!! It's really pretty messed up!! So, if you request a custom order, please be serious about it and expect to pay up front for your items before I order them for you. Thanks!

No refunds on.....
Like I've mentioned before, I do my best to inspect everything that comes to my door before I post them on my blog. When it comes to everything that I do to make sure to give you the best. On my die cuts and laces (my handmade products included) take some time to cut, measure out, stain and sew! Once I get your order, it can take me anywhere from that moment to about 24-32 hrs (depends on volume of orders I receive) to have your laces, handmade procucts and or die cuts cut and packed, once they are cut, I WILL NOT REFUND you your order. I post pictures and at times detailed close-ups to show you the best detail and can send you additional ones to help you decide, I have no problem doing so. I will email the shipping invoice and it must be paid within 24 hours of receipt so I can ship off your package.

For the following info, it only applies to U.S. customers....Unfortunately, I cannot extend the same for International as it would be costly for me to refund without having the item and too costly for me to ship new items out. Also, because tracking does not continue outside of the US, I cannot time when you receive your order. If you are an International customer, please understand that you order at your own risk. 
I sincerely apologize for the inconvenience. :(

For US customers only:
*If you purchase an electric/plug in item, functioning tool (i.e. glue gun, ATG, tiny attacher, heat tool, or the like) and does not work, I must be notified of this via email within 21 days after the date you received it. Shipping takes 2-5 days in the US.
We will discuss the issue and try to resolve the problem. If I do not hear from you about a refund or an exchange for the "said defective item" within those 21 days (I'll know by the tracking. It is added to ALL orders), there WILL NOT BE any refunds or exchanges given and you will then need to contact the manufacturer about the issue.

If a refund is requested by customer, I must receive the item/s with their accessories (if any) back via USPS with delivery confirmation (initially paid for by the customer) within 7 days from the date of that final email. When item/s are received by me, I will refund the cost of the item/s and the shipping the customer paid to send that item/s back within 7-10 days.

If an exchange is requested by customer, it must be for that same item/s, no store credit will be given. I must receive that item/s via usps first (paid for by customer with delivery confirmation) within 7 days from our final email. Once I receive the item, I will mail another item/s back at my cost also with delivery confirmation and refund the shipping spent by the customer of the shipping back of the item to me within 7-10 days from date of receipt.
Refunds will be sent via Paypal to the PP account used in the initial order.

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Policy is subject to change, I will add on as things come up.
If you have any questions, please let me know, Thanks! Jules:)